You know that it's all about providing the customer with exceptional service that goes beyond what they expect from a telecommunications provider. By using CrossPoint CRM you have a solution that is rich in features to help you support your customers and achieve superior service. Built-in features include powerful trouble tickets module, service and sales initiatives that helps with expanded services. CrossPoint helps you with building strong customer relationships.

CrossPoint Online Customer Portal offers your customers the ability to self-manage their account. They can do everything from viewing and paying an invoice, print usage reports, request features and service changes, address change request and trouble reporting.

eBill offers you the ability to lower printing and production costs. Payment turnaround can be increased by use of online credit cards, debit cards and electronic checks. As monthly invoices are generated, customers signed up for eBill will receive a notice that their invoice is ready to view.

eBill Overview

• View, download and print invoices and make a payment.
• Detailed usage reports.
• Online payment gateway.
• Service change requests.
• Features additions and changes.

CrossPoint CRM provides you with the tools necessary for customer retention and satisfaction.  Get the bills right the first time and reduce your customer support calls.

CrossPoint CRM Features

• Access account details from one screen.
• Self created templates make setting up accounts easy.
• View billed calls, invoices, credits and charges immediately after the billing cycle.
• Interface is easy to use to reduce time on customer service representatives training.
• Bundled or packaged service offerings.
• Integrated Account Receivable and lock box payment import.
• One click sending of PDF invoices with optional attached call records.
• Agent Management and customizable commissions.
• Maintain address validation for E911.
• Create, work and monitor trouble tickets, notes and follow-ups.
• Inventory Control.