Getting the new customer can be costly and time consuming. Nothing is more frustrating for a customer then waiting to get services and features turned on. Mistakes at this point can cause missed revenue and cause you to lose the customer.

Customers today are demanding quicker response time, and expect their requests to be done timely and quickly. If you don't have the right solution, the process can be cumbersome and painful for you and your customer.

CrossPoint offers a solution that can ease the burden of processing orders, managing additions and modifications to services and streamlining trouble tickets.

You can execute work-flow, view the progress of an item, set alerts when trouble happens or progress has stopped. Orders can be added to initiate adds, moves or disconnections. Progress reports can be emailed to the customer so they know what is happening. All done with customer satisfaction in mind.

Give your customer more than they expect by

• Letting them know the status of orders and trouble tickets as it happens.
• Allowing them to log in to their account and track progress.
• Offering fast, efficient service and response time.
• Giving your customer support time timely information when they call.
• Assigning a individual or group to process and resolve any issues.
• Creating notification rules so when trouble happens, it's resolved quickly.

CrossPoint Convergent Solution Diagram